Refund policy

✨ Velmora Luxury Beauty – Return & Refund Policy

Last Updated: October 13, 2026

At Velmora Luxury Beauty, customer satisfaction is important to us. We want you to feel confident shopping for your favorite beauty, skincare, and self-care essentials.

💗 30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return:

Items must be unused and in their original condition.
Products must be returned in their original packaging.
Proof of purchase or an order number is required.
Returns must be approved before items are shipped back.

✨ Beauty & Hygiene Products

For health and hygiene reasons, opened or used skincare, cosmetics, hair-care products, and personal-care items cannot be returned unless they arrive damaged, defective, or incorrect.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the product.

We will review your request and arrange an appropriate replacement or refund.

💰 Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

🚚 Return Shipping

Customers are responsible for return shipping costs for standard returns.

If you receive a damaged, defective, or incorrect item,Velmora Luxury Beauty will cover any necessary return shipping costs.

Please contact us before returning any products so we can provide the correct return instructions.

❌ Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already shipped generally cannot be canceled, but eligible items may be returned according to this policy.

If we cannot fulfill your order, or shipping is delayed beyond the applicable timeframe, we will provide the cancellation and refund options required by law.