Shipping policy

At Velmora Luxury Beauty, we are committed to providing a reliable and enjoyable shopping experience. We work with trusted fulfillment partners to deliver your beauty and lifestyle essentials.

1. Order Processing

Orders typically require 1–3 business days for processing before shipment.

Processing times exclude weekends and public holidays.

2. Shipping & Delivery

Our estimated shipping time is 10–20 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, and supplier availability.

Please note that delivery dates are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout.

Any free-shipping offers or promotions will be clearly indicated before purchase.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information when available.

Tracking updates may take 24–72 hours to appear.

5. Multiple Shipments

Some products may ship separately because we work with multiple fulfillment partners.

Items from the same order may arrive on different dates.

6. Shipping Delays

Unexpected delays may occur due to weather, holidays, customs clearance, carrier disruptions, or other circumstances beyond our control.

We appreciate your patience and understanding.

7. Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information.

If you notice an error, please contact us immediately. Address changes may not be possible after an order has shipped.

8. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us through our website's Contact Us page.

Include your order number and photographs of any damaged items.

We will review your concern and work toward an appropriate resolution.

9. International Shipping

International orders may be subject to customs duties, taxes, or import fees.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

International shipping availability varies by product and destination.

10. Customer Support

For questions about shipping, tracking, or delivery, please contact us through our website's Contact Us page.

Thank you for shopping with Velmora Luxury Beauty!

✨ Beauty. Confidence. Luxury.